AI-Powered Intelligence Built for Brick & Mortar Businesses

Track visitor footfall, identify service gaps, and optimise operations with real time people monitoring & analytics designed for physical businesses– from retail, cafés, clinics & more.

Trusted By Innovative Brands Around the Globe

The Problem

Challenges Brick and Mortar Businesses Face

Physical businesses are flying blind.

Unlike e-commerce, malls, retail stores, clinics, and cafés lack real-time visibility into what’s happening in their spaces. Most rely on outdated sensors, manual supervision, or slow, unreliable reports from tenants and staff.

Common challenges include:

  • No way to accurately track footfall, dwell time, or customer behaviour
  • Service gaps go unnoticed—until customers complain or leave
  • Staff performance is difficult to monitor consistently
  • Security and operational issues are spotted too late
  • Marketing is based on gut feel, not data
  • Rising overheads from inefficient staffing, energy use, and resource planning
  • Inability to compare branch performance in real time

The result?

  • High costs, missed opportunities, poor customer experiences—and decisions made in the dark.

OUR SOLUTION

Your All-Seeing, Always-On Store Intelligence

BrickandMortarAI gives you full visibility into your physical business—from who’s visiting, to how long they stay, how staff respond, and what products attract attention. Actionable insights, delivered in real time.

Boost Revenue with Smarter Marketing & Merchandising

Think of us as Google Analytics for your physical business. Track real-time customer demographics, foot traffic flows, in-store behaviour, and even emotional responses. Use these insights to optimise product placements, launch targeted campaigns, and make data-driven decisions that directly impact sales.

Your AI General Manager—24/7, Without the Overhead

Monitor staff presence, identify service gaps, and understand employee-customer interactions at scale. Receive automated real-time alerts when key counters are unmanned or customer needs go unattended—so you can act before revenue walks out the door.

Streamline Operations, Save Costs

From aircon usage to staffing schedules—our real-time data helps cut costs and boost efficiency. For example, our platform can automatically adjust air-conditioning and heating levels based on total visitors count, reducing electricity costs.

Spot low-traffic zones, underperforming branches, and wasted space instantly, so you can reallocate resources where they matter most.

Elevate Your Customer Experience

Detect queues, long wait times, and service delays as they happen. Recognise loyal customers and personalise their visit. Ensure every store experience meets your brand promise—no matter the branch, day, or staff on duty.

KEY FEATURES

Powerful AI Intelligence, Beyond Just People Counting

Unlike basic people counters, BrickandMortarAI gives you a powerful suite of AI-driven features—from customer recognition and behavioural tracking, to zone heatmaps and automated alerts—so you can act on what’s happening in your space, right now.

Real-Time People Monitoring

Track how many people enter, exit, and move around your premises—updated live, down to the minute.

Customer Demographics & Sentiment

Understand your audience with anonymous detection of age, gender, and new vs. repeat visitors. Track customer expressions throughout their visit to identify frustration or delight in real time.

Zone & Heatmap Analytics

See which areas, products, or sections attract the most (or least) customers across your space.

Queue & Wait-Time Detection

Get alerted when queues form or wait times spike, so you can deploy staff before customers walk away.

Employee Behaviour Monitoring

Monitor staff presence at key zones and receive alerts when counters are unattended. Track staff expressions, attentiveness during customer interactions, and detect frequency of mobile phone use.

Conversational AI Dashboard

Ask questions like “Which branch had the most visitors last week?” and get instant answers—no training required.

Conversion Funnel Insights

From passersby to paying customers—track every stage of the in-store journey to optimise for higher conversion.

Product & Display Engagement

Know what catches your customers’ eyes and which displays drive action, helping you fine-tune placements

Branch & Store Comparison

Compare footfall, service standards, and performance across multiple branches in one central dashboard.

Automated Alerts & Triggers

Get real-time alerts like “No staff in toys section” or “Cooling can be reduced on Level 2” based on occupancy.

Vehicle & Parking Analytics

Monitor parking space usage, vehicle volume, and duration of stay to understand overall visitor trends.

Ready to See It in Action?

We’ll walk you through the platform and highlight the most relevant features tailored to your industry.

book a demo

testimonials

Hear from Our Clients

⭐ ⭐ ⭐ ⭐ ⭐

Failure to answer the basic question—‘Who is our customer?’—is a death knell for any retail destination. BRICKandMORTAR.ai gives us clarity at every level, helping us make smarter decisions across the mall.

Executive Director

Lucky One Mall

⭐ ⭐ ⭐ ⭐ ⭐

Three big wins: uncovering 800 missed sales, stopping long-running theft, and discovering that some stores actually had a female-majority customer base. We changed the product mix and immediately saw better results. This system has paid for itself—we’ve already recommended it to peers.

Babir Sultan

CEO, FavTrip

⭐ ⭐ ⭐ ⭐ ⭐

This system now runs across all branches. Our VIPs are finally getting the treatment they expect

Tahir Waquar

General Manager, Innovation Dept, HBL Bank

⭐ ⭐ ⭐ ⭐ ⭐

Failure to answer the basic question—‘Who is our customer?’—is a death knell for any retail destination. BRICKandMORTAR.ai gives us clarity at every level, helping us make smarter decisions across the mall.

Executive Director

Lucky One Mall

⭐ ⭐ ⭐ ⭐ ⭐

Three big wins: uncovering 800 missed sales, stopping long-running theft, and discovering that some stores actually had a female-majority customer base. We changed the product mix and immediately saw better results. This system has paid for itself—we’ve already recommended it to peers.

Babir Sultan

CEO, FavTrip

⭐ ⭐ ⭐ ⭐ ⭐

This system now runs across all branches. Our VIPs are finally getting the treatment they expect

Tahir Waquar

General Manager, Innovation Dept, HBL Bank

Our Difference

AI Intelligence Beyond Counting

Most platforms stop at footfall tracking. Ours goes much further—with advanced features like sentiment tracking, staff monitoring, to predictive alerts powered by AI that learns from past patterns.

Privacy-First Design

No video footage is ever stored. Only anonymous analytics data is recorded, and all faces are blurred during any security-related footage reviews. Fully compliant with GDPR and Personal Data Protection (PDP) regulations.

Plug & Play Setup

No new cameras needed. Our cloud-based platform connects easily to most existing CCTV systems.

Highly Affordable

Get advanced AI functionality at a fraction of the cost of traditional systems. No need for expensive hardware or complete CCTV overhauls.

Industries

Built for Physical Businesses with Multiple Locations

BrickandMortarAI is designed for chains and multi-location businesses that need real-time visibility across every outlet. Whether you’re in retail, healthcare, F&B, or banking—our platform helps you monitor operations, optimise performance, and ensure consistency across branches.

While the examples below highlight our most common use cases, our solution is flexible and adaptable for many other industries with physical premises.

  • Compare store performance and conversion rates across branches
  • Track customer behaviour, time spent, and product engagement
  • Standardise service levels and staff responsiveness
  • Optimise product placements and in-store promotions
  • Detect potential theft or shoplifting in real time and alert staff instantly

  • Track foot traffic, occupancy, and queue build-up in real time
  • Detect underperforming zones and optimise tenant mix
  • Justify rental rates with data on dwell time and demographics
  • Identify blacklisted individuals and alert security automatically
  • Trigger alerts for cleaning and security when needed
  • Save costs by automatically adjusting cooling or heating systems based on footfall
  • Sell targeted ad space using fashion and demographic insights
  • Enhance customer experience with smarter crowd and staff management

  • Optimise staff allocation based on real-time foot traffic and table occupancy
  • Recognise loyal customers instantly and notify floor staff for personalisation
  • Detect delays in service using queue times and customer sentiment analytics
  • Trigger housekeeping alerts when restrooms or tables exceed cleanliness thresholds
  • Correlate customer demographics with POS purchases to refine menus and promotions
  • Capture compliance to kitchen SOPs (e.g. handwashing, facemasks, hairnets) through intelligent alerts

  • Monitor patient flow and waiting room congestion
  • Ensure staff presence in high-priority areas
  • Track visit counts and identify peak service hours
  • Maintain consistent service delivery across all branches

  • Measure branch traffic and live queue durations
  • Recognise returning or VIP customers for more personalised service
  • Monitor staff presence at key counters and ATMs
  • Optimise in-branch layout based on visitor behaviour

  • Monitor crowd density in real time for safety and flow management
  • Detect emergencies like stampedes, unattended baggage, or intrusions
  • Identify and respond to queue build-ups at entry, ticketing, or checkpoints
  • Trigger cleaning or maintenance alerts based on footfall thresholds
  • Optimise staffing and resource planning during peak and off-peak hours
  • Deliver targeted in-venue advertising based on live demographics
  • Detect wheelchair users and ensure prompt assistance

How It works

Get Started in 3 Simple Steps

From demo to deployment, we make getting started easy, seamless, and built around your business

1

Book A Demo

Meet with our team for a personalised walkthrough of the platform. We’ll assess your needs and show how BrickandMortarAl can fit your business operations.

Book A Demo

2

Trial The System

We’ll set up a two-week proof of concept (POC) tailored to your locations, so you can experience the platform in action – no obligations, minimal setup required.

Trial

3

Ready To Scale

If the platform proves a good fit, we’ll move forward with a service agreement so you can unlock full access and start optimising every branch with confidence.

Scale

Ask Us

FAQS About BrickandMortarAI

Got questions? These are some of the most common questions about our platform

Our platform is compatible with most major CCTV brands. In most cases, our clients do not need to install any new hardware. As part of the proof of concept, we’ll assess the compatibility of your current system to ensure a smooth setup.

We offer both on-premise and cloud-based deployment options to suit different operational needs. Most clients prefer our cloud solution for its convenience, scalability, and ease of setup.

Yes, BrickandMortar AI is fully GDPR and PDP compliant. No video footage is ever stored, no images are transmitted externally, and faces are blurred except for when security-related reviews are required or for registration of blacklisted individuals. Even in facial recognition cases, only encrypted, non-identifiable feature vectors are saved. All data is anonymised and encrypted—no individual is ever identified or targeted.

Yes, we can integrate with various systems such as ERP, POS, HR management platforms, and more, depending on your business needs.

Our platform reduces the need for survey agencies, mystery shopping, layout consultants, manual supervision, and separate attendance tracking devices—streamlining operations and cutting redundant costs.

By optimising staffing levels based on actual traffic, automating supervision, reducing theft, and improving operational efficiency—such as adjusting air conditioning based on occupancy or reallocating underused space. For malls, it also supports more accurate units rental rates and improved layout planning.

It identifies which demographics drive growth, shows what’s working in-store, tracks the impact of events or promotions, and helps elevate the customer experience—ultimately leading to increased footfall, higher conversion, and repeat visits.

Book Your Demo Today

Share a few details with us and our team will be in touch to walk you through how BrickandMortarAI can support your business.

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