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Social Media Marketing

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Social media has turned into the most prominent platform used for connecting with friends, forming communities, networking, engaging with customers, and promoting a business. 

Through this tool, marketers and business owners can reach new audiences and engage with prospects. It also enables them to attract a wider, targeted audience by placing ad campaigns.

First, What is Social Media Marketing?

Social media marketing, a.k.a. SMM, is the process of interacting with your target audience through social media platforms, such as Facebook, Instagram, Twitter, LinkedIn, YouTube, and more.

SMM is a powerful way to build brand awareness, draw in potential customers, stay on top of engagements, and promote your products or services, among other things. This practice also includes creating and sharing compelling content pieces, including articles, images, and videos.

Social Media Marketing Glossary

Check out the list of commonly used social media terms to keep yourself in the know.

A-H

  • Algorithms – is a process or set of rules to be followed in calculations or other problem-solving operations, especially by a computer.
  • Advertisement – short for ad, it is the promotion of a product, brand, or service to a specific audience. 
  • Brand awareness – is the level of familiarity consumers have with your brand. It’s often considered one of the main goals of social media marketing. 
  • Content marketing – is the practice of attracting and retaining customers through the creation and distribution of original, valuable content such as videos, whitepapers, guides, and infographics. 
  • Direct message(DM) – refers to a private message sent directly to a user’s social media inbox. 
  • Digital marketing – is a concept that uses the Internet and digital technologies such as desktop computers, mobile phones, and other d online platforms to promote products and services. 
  • Engagement rate – is a social media metric that tells you much about a post that motivates people to interact with it. It’s defined as (number of people who engaged with your post/number of people who saw your post) 
  • Follower – refers to a social media user who has subscribed to see your posts in their feed. Both personal and business accounts can have followers. 
  • Frequency – is a Facebook/Instagram advertising term that refers to how many times your ad was shown to the average user in your target audience. 
  • Hashtag (#) – is a way of connecting your posts on social media to other posts on the same subject or trending topic.

I-N

  • Influencer – is a social media user with a significant audience who can drive awareness about a trend, topic, company, or product. 
  • Influencer marketing – a strategy involving collaboration with an ‘influencer’ to promote a product, service, or campaign.
  • Insights – refers to the analytics and performance statistics you can see on your Instagram profile in the Instagram app. 
  • Mention – is the act of tagging a user in a social media message. Sometimes called @ mentions, these usually trigger a notification for that user and allow your audience to click through to their bio or profile.
  • Newsfeed – is the Facebook term for the screen that shows all the latest updates posted by people the user follows. 
  • Notification- is a message or alert indicating new social media activity. For example, if somebody likes one of your Instagram photos, you can receive a notification on your phone that lets you know.

O-Z

  • Objectives – are the results you want to achieve through your ad campaign. These objectives are used to determine which key performance indicators to follow and optimise ad spend.
  • Platform –  means the same thing as “social media network” or “social media channel”. However, a social media platform is technically the software behind a social network, including its API, backend, and markup language. 
  • Reach – is a social media metric that tells you how many people have seen your post. It differs from impressions in that even if a user sees your post multiple times, they still only count as one person reached.
  • ROI – short return on investment, is a measurement of how much revenue your activities on social media are generating for your company versus how much you are spending on them. 
  • Social media analytics – is an umbrella term used to describe both social analysis tools and the information those tools provide. 
  • Targeting – is a social media advertising term that refers to how you select the potential audience for your ads.
  • Traffic – is the number of users who visit a given website or page. 
  • Trending – is a subject or event that had a sudden surge in popularity on social media. 
  • Viral – is a term describing content that spreads exponentially on social media. This typically occurs when people share the content with their followers, then their followers share the same content to their followers, and so on, creating a snowball effect.

Benefits of Social Media Marketing

Iphone, notification, laptop, office, man

1. Build Brand Awareness and Recognition

Social media marketing helps build better brand awareness and recognition. Unlike conventional media, like TV or print, social media brings your business in front of customers more rapidly. The reason? It’s because half of the world now uses social media.

On average, people spend 145 minutes on social platforms. The fact that the average daily time spent on social media continuously grows means more exposure for your business.

Prospects might come across your social media post–and they might share it when they find the content handy and relatable. The shared post could attract more eyeballs and encourage engagement (i.e., likes, comments, shares), helping spread the word about your brand faster

Building online communities are one of the most effective ways to get your name out there. Here’s the good news: forming a community has now been made easier, thanks to social media.

Facebook, in particular, lets you bring as many people as possible together through Facebook Groups. Members can invite their friends, family members, or colleagues to join the community and share their stories, posts, and opinions.

Apart from creating a Facebook Group, you can also create a community by sharing meaningful content. Getting your social followers to tell their stories sparks conversation. It encourages others to participate in the thread, allowing your social media posts to appear in the News Feed.

When your posts show up in the people’s News Feed, you’re likely to prompt more discussion–and promote positive word-of-mouth. For instance, existing customers may recommend your products and encourage prospects to give them a try.

2.  Form Online Communities

Social media marketing helps build better brand awareness and recognition. Unlike conventional media, like TV or print, social media brings your business in front of customers more rapidly. The reason? It’s because half of the world now uses social media.

On average, people spend 145 minutes on social platforms. The fact that the average daily time spent on social media continuously grows means more exposure for your business.

Prospects might come across your social media post–and they might share it when they find the content handy and relatable. The shared post could attract more eyeballs and encourage engagement (i.e., likes, comments, shares), helping spread the word about your brand faster.

3. Increase Website Traffic

While social media marketing and search engine optimisation are two different concepts, the former plays a pivotal role in the latter. Social media allows you to scale up your SEO efforts in different ways, including:

  • Social media profile optimisation. Adding branded keywords to your social media profiles lets your business become searchable. It also helps to include links to your company website, products, or services.
  • Content distribution. Social media gives you access to a much wider audience than your website alone. Publishing and sharing content across your social networks helps attract more traffic to your site.
  • Link building. Building links is one of the many SEO techniques. You can incorporate links in the call-to-actions (CTAs) of your social media posts or link the product you’re promoting to a specific landing

4. Improve Customer Satisfaction

Social media allows you to establish direct contact with your target audience. You can engage with your audience consistently and respond quickly to their questions or concerns via the platform.

Since social networks provide you with opportunities to connect with fans and followers, building healthy customer relationships becomes easier. Here are a few ways to use social media in enhancing the overall customer experience:

  • Connect with customers who have questions, complaints, or feedback 
  • Keep followers updated on the new services and product offerings 
  • Involve prospects and followers in campaigns (i.e., polls, giveaways, share to win, etc)

Social Media Marketing Strategies

Like in other digital marketing concepts, you’ll need a solid strategy to succeed in social media marketing. Thankfully, there’s not just one but a handful of techniques you can implement to leverage the power of social media. Here’s how you can use the tool to its full potential: 

1. Personalise Social Media Content

According to a study, 81% of customers want brands to know them deeper and find the best way to approach them. Users crave personalised experience and respond better to content tailored to their needs and interests.

This is where crafting personalised content comes in handy. Personalisation can give your business a boost in social media engagement, not to mention customer loyalty and brand affinity.

Below are some tips to get your content personalisation right:

  • Segment your audience. Start by creating buyer personas, a profile of your ideal customer. Then, compare them against your existing customers’ data, such as age, location, language, interests, goals, and more.
  • Create content for each segment. Once you have your personas in place, produce content that’s most relevant to them. While blog posts and videos are the most comment content forms, you can also explore other types including:
    • case studies
    • product demos
    • product comparison guides
    • Keep personalisation offline and online. Investing in AI-powered chatbots is one way to facilitate personalised, real-time conservation. 

2. Partner with Influencers

  • Influencer marketing is another tried-and-tested social media marketing strategy.  Collaborating with ‘influencers’ (thought leaders, celebrities, other individuals with a large following) lets you expand your customer base and drive purchase decisions. 
  • A post by an influencer can have a much bigger effect than a post by an everyday user on the same platform. The reason behind this is either because consumers find influencers credible or they look up to them.

3. Run Social Media Campaigns

Social media marketing works hand in hand with social media advertising. Advertising on social networks is a sure-fire way to reach your target audience fast. So if you have more funds to support your SMM initiatives, consider placing ads on different platforms.

Types of social media ads include Facebook ads, video ads, stories ads, slideshow ads, playable ads, ads in Explore, and more. Whichever ad you plan to run on whatever platform, make sure to set marketing goals. A few objectives you can include are:

  • Obtain user input 
  • Create email marketing lists
  • Increase website traffic 
  • Increase overall brand engagement
  • Generate more sales

How to Measure Social Media Marketing Performance

The best thing about social media marketing is that it allows you to measure the performance of your SMM efforts. In short, it helps you determine whether your strategy is hitting the mark or not.

Here are four of the most important social media metrics:

  • Engagement. The engagement metric measures how users actively interact with your content. Engaged audiences interact with a post through likes, comments, shares, retweets, and brand mentions, to name a few.
  • Reach. This metric is influenced by two factors–timing and content. It indicates the number of unique users who have seen your post.
  • Impressions. This social media reporting metric tells you the number of times your content appears on someone’s feed.
  • Conversion. The conversion metric lies at the end of the funnel–it measures the number of leads converted to sales.

Evaluate & Adjust Your Social Media Marketing Strategy

By this point, you should have a clear grasp of your social media strategy.

You’ll never know how one campaign performed until you evaluate and compare it against your goals. 

The ability to take a bird’s eye view of your social media interactions can help you put things into perspective. Take a look at your best-performing content and modify your campaigns when your material isn’t working as expected.

Befriend social media analytics. Use data to track your social presence. React to your social media ads to keep the momentum and most importantly, maintain a laser focus on your goals. 

When things become overwhelming, go back to basics. Revisit this guide to start anew and come up with an even better strategy.

Do You Have Your Social Media Marketing Plan for 2022 Figured Out?

A well-thought-out strategy is insufficient if not carried out in the same manner as planned. You must design visual content so that the user is fascinated by the post even before they read information. 

It might be as simple as a designed social media post, a video, or even a picture of your product that has been professionally or artistically photographed. The goal is to catch people’s attention before they get interested in your product or service.

The goal of social media marketing is to connect with your target audience. So, put a strong emphasis on this to keep your business ahead of your competitors.

This article emphasised the fact that there are several parts to having a current social presence. Making your own doesn’t have to be time-consuming or a drag. If you create measurable objectives and follow each of the processes above, you’ll be well ahead of the game when developing a social media marketing plan for your company. 

Need help boosting your brand awareness, audience engagement, and online visibility on social media? 2Stallions got you covered! We provide social media marketing services that can help you grow your audience and business.

Learn more about our social media marketing services and process here. Wishing you the best in 2022!

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