creative agency


Like every career, a creative designer’s job can be complex and full of challenges.

It’s a job that requires marrying the field of art with science. While a creative designer needs an eye for aesthetically pleasing visuals, he or she will also need to understand human psychology to know what attracts and retains a consumer’s attention.

It requires one to work with imagination, know the principles of good design and have a flair for creative ideas. A creative designer needs to understand the what and how of effective design, in order to create artworks that can successfully capture anyone’s eye.

As such, the job of a creative designer is extremely crucial to any marketing campaign. After all, any piece of ad, video or poster has only 8 seconds to impress and capture a person’s attention!

But what goes into the daily work of a creative designer? Where does their inspiration come from? How exactly does the job of a creative designer make use of art and science?

Curious to find out more? Let’s dive into the world of creative design with Ventina to learn more about the job of a creative designer!

Meet Ventina

Hi everyone! My name is Ventina!

I graduated from Institute Technology of Bandung, Indonesia in 2015 and my major was Visual Communication Design. Formerly, I worked as a Creative Designer and 2D artist in Qajoo Game Studio, CERI and Mekanuma clothing apparel for 3 years. I worked on different projects ranging from branding, illustration, pattern designs, game development to animation.

Ventina is a UI/UX designer at our agency

In 2018, I joined 2Stallions digital agency because I wanted to learn more about UI/UX. I’m thankful for the opportunity given to me and I was able to learn many things on top of UI/UX here.

Recently, I’ve been having lots of fun experimenting with different ads and graphic motion videos. I also have great colleagues that ensure I never have a dull day at work. We work collaboratively and consult with each other on design ideas. I find that working in a team is a  great way to bounce ideas off each other and create meaningful designs which impact real users.

What made you decide to start a career in creative design

Well, the decision stemmed from my love for drawing. Whenever my friends in middle school and high school asks me to draw for them, I often received compliments from them as well.

The hours spent immersing myself in the world of art was something that I find myself enjoying a lot . That’s when I started to think of illustration and creative design as a viable career path for me.

I always think that design have a greater impact on our lives than we imagine. From our physical surroundings, to the things we wear and buy, everything around us is embedded with design. So I think it would be nice if I can be one of the people that create them.

UI/UX design can be found in our everyday lives


What is expected of a creative designer?

Building a portfolio and growing your network

A common concern for most creative designers, and for those who are switching their career path to creative design, are worried about the need for a portfolio.

In the creative industry, having a portfolio will help a lot. In a way, your portfolio acts as your resume. A portfolio is used to showcase your best work and helps clients review and determine if your design style is a good fit for their company.

Before you can start making a portfolio, you will first need to have projects. Whether it’s personal or freelance projects, they are useful to help you gain hands on experience.

It’ll be easier if you had pursued a formal study in design. But if you can’t, you can always work on your software skills. You can start creating an online portfolio on Instagram or other social media platform, so people can notice your work!

Consider taking on freelance work and don’t forget to network with fellow designers and build connections with clients. Keeping excellent work standards and delivering excellent customer service will help you obtain customer referrals to spread the word of your designs.

Challenges in the field of creative design

Creative design is an ever changing field, so a creative designer must always research and be updated about the latest industry trends.

There will also be times when you are racking your brain the entire day for ideas and inspirations. Personally, I try to overcome this challenge by getting outside, taking care of my plants, playing with my cat and browsing designs created by other desingers. The important thing is to give yourself time to recharge and refresh your mind in order to think of better ideas.

Recently, the Attonics video which you’ve created has been featured on Could you tell us more about how you approached the project?

For this particular project, I took inspiration from Apple mainly because it encompasses really good visual elements that makes a good motion video and animation. Some of the UX trends in 2020 includes the use of futuristic colours and dark tones, and that was also the vibe that I was going for in this video.

Apple Motion Graphics

Visual design process

Step 1: Start with a sketch

A visual design process typically starts with a sketch. Usually, I will create the sketch with pencil, write a match script, note down the parts of VO (voice over) and have a rough idea of the number of images required.

The first step of a design process is to start with a sketch

Step 2: Add in details and create an artboard

The second step would be to digitalize the storyboard. I’d usually put the estimated time above each artboard.

Step 3: Obtain approval from the client

When done, show this to the client, and wait for their feedback

Step 4: Get started on the actual design and animation

After the client approve, go to the third step : start to animate them. I really love this part! Since I can always learn many new things such as transition, text animation, etc.

Step 5: Review, feedback and revise

This is when I’ll send the first draft to the client to obtain feedback and work on addressing them. Finalize the video and it’s done!

Advice to aspiring creative designers

It is also useful for creative designers to build on non-design skills. One example from my personal experience is communication.

Other than having the necessary software skills, you’ll also need to work on communication. It is important to be an empathetic designer who takes time to really understand the needs of the client. Remain open minded to the clients’ input and also convey your design approach clearly so that clients can understand your ideas as well.

Lastly, don’t be afraid of critiques. Constructive criticism are what helps you become a better designer. Only by making mistakes will you learn where to improve and how to be better. Never give up, continue practicing and continuously learn from your peers in the industry. Build and learn from your experience. Sometimes, we may find other people’s words getting to us sometimes, but remember not to take it personally and view it as a stepping stone to becoming a better creative designer!

Discover more with 2S Creative Service

When it comes to marketing, creative assets is a big part of every campaign or project, especially so for social media marketing and dynamic social ads. In this period where digital marketing is fast becoming the norm, companies will need  the combined expertise of content strategists, advertising specialists as well as a team of creative professionals to bring out the best of what their company has to offer

Even with a powerhouse sales or inbound marketing team to sell your story, you’ll still require the support from a team of creative designers to bring your ideas to life.

Discover more works done by our diverse team of creatives who’ll bring your ideas to life with impactful designs. If you’re looking for a branding and visual communications expert, don’t hesitate to contact us.

In an era of digital acceleration, UI/UX are particular sets of design skills that are primed to be one of the fastest-growing careers. 

It’s a field that’s quickly expanding across organizations and evolving into the development of new niches. User experience design, user interface design, customer experience, and product design are all part of the larger landscape of building user-friendly digital content. They are responsible for an impeccable user-experience that is intuitive and leads to easy navigation.

Well-designed user experience and user-friendly interface make a website or app more engaging, trustworthy and accessible. That is why an increasing number of companies are looking for UI/UX designers who can transform the digital presence of their business through optimized interfaces and improved usability.

UI/UX designers tend to work as part of a wider product team, and will often find themselves bridging the gap between the user, the development team, and key business stakeholders. 

What exactly is UI/UX?

UI vs UX

User Interface (UI) and User Experience (UX) are different skillsets. The two roles have distinct differences in the problems they solve, the methodology used and the tools they adopt in their day to day job.

UX: User Experience

As the name suggests, UX designers focus on the user experience and are primarily “user first” in all the work that he or she does. They’re responsible for user-friendly apps and sites that are easy to navigate. This will help the user find information and take action (such as making a purchase or booking an appointment) easily.

The UX designer is concerned with content structure, otherwise known as information architect– a way of arranging information presented to a user as he or she scrolls through an app or website. This means that a UX professional will have to prioritize content and place different information strategically throughout a page, to ensure a user can find the information he or she needs easily.

Through user research, the UX designer will gather the profile of the users, and hence understand their needs and wants. The UX designer will then plan the content and site structure to align with the users’ needs and wants.

This process is also known as user flow, which is to create different ways a user is likely to navigate the site. The next step for the UX designer would be to sketch wireframes and create prototypes based on the wireframes.

Wireframes are part of the UX design process

Wireframes are the basic skeletal structure of a website or app. They allow a UX designer to outline and map out user flow. A prototype (a mockup of a site or app) is then created and tested with a group of users to collect feedback and fine-tune the product before the actual development.

Even after a product is completed, UX design doesn’t stop there. UX design is a never-ending process. Any app or website has to be refreshed from time to time to account for evolving search trends and ever-changing user behaviour. It’s important for the UX designer to account for the evolving needs of a customer and a business, in order to improve the platform for a better selling and buying process.

Think about the major social media platforms such as Facebook, YouTube and Instagram. Has your user experience changed and improved drastically over the years?

Apps and websites are continuously improved to provide a better user experience

UI: User interface

UI is a digital space where users see and perceive information. It specifically focuses on the visual design (look and feel) of a product. It is also concerned about the interactive elements such as drop-down menus, form fields, clickable elements, animation, button styling and other critical tools in UI design. These are elements that’ll guide a user’s engagement with a product.

UI designers take the framework and wireframes created by the UX designer and translate them into high fidelity, final visual deliverables before handing them off to a development team for production.

Source: ui.sia
A vs B: Image B uses gradient mixture to ensure the location mark can be seen better
Source: ui_gradient
UI designers have to determine which visual element to use to guide a user to take action

A career that blends tech, psychology and design

UI/UX designers are central to the creation of user-friendly designs. By understanding how different psychology principles influence human behaviour, UI/UX professionals design websites, apps and other products for a hassle-free browsing or shopping experience. Essentially, they’re responsible for creating human-centred designs for real users in the real world.

Although UI and UX have different roles to play, they’re often complementary. No product design (website or mobile apps) can do without either of the roles.

Let us use the example of a cup to illustrate the importance of having both UI and UX in any product design.

UI determines the appearance of the cup, giving it an animal form that is cute and appeals to a consumer who is looking to buy a nice cup for his or her use. The cup has a handle to signal to the person that there is where they hold the cup. However, a lack of good UX design failed to account for the animal ears which could hurt the person using the cup.

Importance of UI and UX: one cannot do without the other

UI and UX work hand in hand to ensure a product is useful and engaging, on top of being visually appealing. Good UI and UX design are critical for any product to deliver a delightful user experience.

Example of Good UI/UX – Zalora Mobile Shopping App

Zalora Group is a leading online e-commerce and online fashion retailer with operations in various Southeast markets.  As Asia’s leading online fashion destination, ZALORA’s localised sites offer an extensive collection of top international and local brands, as well as in-house labels across apparel, shoes and accessories for men and women. ZALORA aims to provide consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit, hence its tagline ‘With Zalora, you own now”.

A seamless shopping experience on the Zalora shopping app

From the images, one can see that Zalora’s mobile app have multiple interactive buttons which are tailored to a mobile shopping experience. Buttons are placed at convenient touchpoints for those holding their phone with one hand. All the necessary information is also easily accessible on the same page. This prevents a user from having to enter and exit a page to find information.

How is UI/UX important across industries?

The most innovative and successful companies dedicate around 12–14% of their resources to enhance their design abilities.

From the Zalora example, we can see how humanized designs can provide value to their users.

This value will eventually trickle down to higher user interactions, engagement and customer satisfaction which further trickles down to an increased ROI (Return on Investment) for a business.

Research estimates suggest that every dollar invested in UX brings 100 dollars in return. That’s an ROI of nearly 10,000% increase!

Faster conversions with longer dwell time

Lower bounce rate and longer dwell time

Before a consumer can purchase from you online, your website or shopping app must first be usable and helpful to encourage a purchase on their end.

Good UI/UX design plays an essential role in achieving this goal.

If a user cannot find helpful information on your site or they face great difficulty navigating, they’ll leave your site within seconds.

Personalised shopping experience

Increasingly, consumers are looking for a personalized shopping experience. They prefer sites and apps which can predict and recommend products they like, so that they will waste less time finding the perfect product themselves.

Including sections such as “you may also like this…” or “related articles…”, a customer is constantly presented with more options that are tailored to their likes and preferences. This increases their dwell time and also increase the chance for them to find a product that is of their preference.

If you’re able to provide information that is easily accessible, the customer will also waste less time finding important information such as shipping and payment options on another page. Interactive elements such as clear call to action buttons (CTAs) helps the consumer to easily save a product to a wish list, share a product and add a product to cart. All these are factors which can motivate a customer to move from the consideration stage to the purchase stage.

Build your customer base and brand loyalty

Win confidence

Whether you’re a start-up or an MNC, good UI and UX design are crucial to form a pleasant and long-lasting impression with customers. A well-designed website speaks credibility and helps with brand recognition, thus improving your business reputation as well.

This is especially important in this digital age when  your business is competing with an influx of new competitors. Good UI and UX design is what’ll help your brand stand out and be the best among your peers, thus winning over customers. A helpful and pleasant shopping experience will also keep people coming back.

If the users are surfing your websites or using your applications, it is your UI/UX developers’ responsibility to navigate them to their predetermined target in the most efficient way. Hence, UI and UX Development have become a significant part of today’s web development. Overtime, UI and UX professions will help companies increase sales, retain customers and improve their brand value.

Creating Business Value with Good UI/UX Design

Customers are the ones paying your business and keeps it going. Therefore, designing a pleasant and intuitive user experience should be at the heart of every digital product. Failing to cater to their needs and their desired shopping experience will only lead to a loss of opportunities and conversions for your brand.

90% of users reported they stopped using an app due to poor performance.

86% deleted or uninstalled an app as a result of encountering problems with its functionality or design.

88% of online consumers are less likely to return to a site after a bad experience.

If your business is going digital, it’d be wise to invest time and money into creating and building digital products (websites, mobile apps etc) that provide good user experience, in order to reap the immense benefits it can provide for your business ROIs.

Discover more with 2S Creative Services

We are a full-service digital marketing agency based in Singapore. From strategy to execution, we provide personalised digital solutions, including creative services for over 300+ clients ranging from MNCs, government institutions to local SMEs. Recently, we’ve also been featured as one of the 35 best creative agencies in Singapore.

Discover more works done by our diverse team of creatives who’ll bring your ideas to life with impactful designs. If you’re looking for a web design expert, don’t hesitate to contact us.

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